# How alerts work

> Draw an area and Bidtify alerts you to new auction cases in it. Free gets a daily in-app summary; Pro and Expert are alerted the same night by app, email and LINE.

Plan: Available on every plan (Free, Pro, Expert)  
In the app: https://app.bidtify.com/map  
Source: https://docs.bidtify.com/en/alerts/how-it-works/

Bidtify alerts are driven by the **alert areas** you draw on the map. When the Legal Execution Department announces a new case inside one of your areas, Bidtify tells you. How fast, and through which channels, depends on your plan.

## What happens between a new listing and an alert?

1. **You draw an area**, a circle, rectangle or freeform shape on the map, and name it. See [Draw alert areas](https://docs.bidtify.com/en/alerts/saved-areas/).
2. **Bidtify collects new listings** from the Legal Execution Department in scheduled runs and works out each case's coordinates.
3. **Bidtify matches** new cases that fall inside your areas. On Expert, if you set conditions, only cases that meet them count. See [Per-area alert conditions](https://docs.bidtify.com/en/alerts/conditions/).
4. **Bidtify alerts you** according to your plan.

| | Free | Pro | Expert |
|---|---|---|---|
| When | Daily summary, next morning | The same night the case is found | The same night the case is found |
| In-app (bell) | Yes | Yes | Yes |
| Email | No | Yes | Yes |
| LINE | No | Yes | Yes |
| Conditions per area | No (every case in the area) | No (every case in the area) | Yes |
| Number of areas | 1 | 10 | 30 |

## Are "same-night" alerts real-time?

No. Bidtify collects listings from the Legal Execution Department once a day, starting in the early evening and running into the night. "Same-night" means Pro and Expert users are alerted as soon as the system finds a new case during that run. Free users get a combined summary in the app the next morning at around 8 a.m.

## If several areas get new cases at once, how many emails do I get?

New cases from all your areas found in the same run are combined into a single email, so your inbox isn't flooded. In the app and on LINE, alerts are listed per area.

## Why haven't I received any alerts?

- The area's alerts are turned off. Check **My areas** on the map.
- There are no new cases in the area yet (a very small area may go a long time without one).
- New cases don't meet the conditions you set (Expert).
- The case has no coordinates yet, so the system can't tell which area it's in.
- The email went to spam, or LINE isn't connected yet. See [Alert channels and the bell](https://docs.bidtify.com/en/alerts/channels/).